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Order Processing and Shipping
- We ship from Burnaby, British Columbia.
- We use Canada Post, Purolator, FedEX and UPS as carriers.
- We process orders within 1-2 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of arrival in stock.
- Wholesale orders are processed within 5-7 business days.
- Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
- If you need any assistance with your order, please contact us immediately at firstname.lastname@example.org. We will not be able to make changes to your order after it has shipped.
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
NOTE: We do the best we can to get the order to you as fast as possible but we are not responsible for shipping carrier delays.
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